4 jobs found in Cripple Creek

Overview: The Casino Host - Can earn up to an additional 3K per quarter in incentive Bonus  The Casino Host is responsible for creating a personalized and memorable experience for Golden Nugget players. This role focuses on building strong guest relationships, driving player loyalty, and supporting casino revenue through exceptional service, timely communication, and proactive engagement with new and existing guests.   Responsibilities: Guest Service & Relationship Management Provide exceptional, high-touch service to casino guests, ensuring a welcoming and engaging experience. Build and maintain long-term relationships with players to encourage loyalty and repeat visits. Respond promptly to guest inquiries, concerns, and requests, resolving issues with professionalism and courtesy. Greet guests on the casino floor, ensuring they receive personalized attention. Player Development Identify, contact, and cultivate relationships with new and inactive players...

Overview: The Front Desk supervisor is responsible for welcoming guests to the property and providing memorable service, and to oversee daily Front Office and Hotel operations to ensure guests receive a standard of superior service at the Golden Nugget.  Responsibilities: Perform all duties of a Guest Service Representative, VIP Reservationist, and PABX Attendant as well as knowledgeable of key control as needed  Assist in progressive training and discipline of all Guest Services staff  Interact effectively with all other departments, especially regarding accounting procedures  Receive guest complaints and ensure that they are satisfied and/or compensated; follow up with proper departments/employees involved  Attend any specialized or cross training deemed necessary by upper management  Assist Hotel Manager in writing/implementing new policies and procedures  Oversee daily occupancy levels to ensure the highest yield from rooms available  Perform other...

Overview: It is the responsibility of the Casino Marketing Coordinator to follow and carry out the requests of the Casino Host/Player Development Executive to create a memorable trip for our casino guests.      Responsibilities: Process reservations for hotel, limo, show, cabana, golf, restaurant, amenity, etc. Update and send daily Limo, Room Food Beverage/Room Food Limited, & VIP reports  Post outside show charges onto guests folios  Assist Casino Host/ Player Development Executive via email and phone throughout the day with various requests for casino guests  Interact with various departments Box office, VIP, Room Service, etc.  Perform other duties and responsibilities as requested        Qualifications: Excellent customer service skills required  Availability to work varied shifts including nights, holidays, and weekends Analytical, problem solving, administrative, multi-tasking, organization and prioritization skill Ability to work...

Overview: Golden Nugget Front Desk Agent - Night Auditor  The Night Auditor is responsible for providing exceptional guest service during overnight hours while accurately balancing and auditing the hotel’s daily financial transactions. This position ensures the safety, comfort, and satisfaction of hotel guests, processes check‑ins and check‑outs, and completes all required accounting and reporting tasks for the day.       Responsibilities: Guest Services Greet, welcome, and assist guests in a friendly and professional manner. Perform check‑in and check‑out procedures efficiently. Handle guest requests, complaints, and concerns promptly. Answer phones, take messages, and provide hotel information. Maintain a clean and organized front desk area. Night Audit & Financial Duties Reconcile and balance all hotel daily transactions for rooms, outlets, and departments. Verify and post charges, payments, and adjustments. Prepare and distribute end‑of‑day...