2 jobs found in Coupeville, WA

Patient Experience Coordinator JOB SUMMARY The Patient Experience Coordinator is responsible for driving the culture of service excellence within WhidbeyHealth through interaction with providers and staff in a variety of methods which will drive improvement in patient, staff and provider experience. The Patient Experience Coordinator will exemplify the tenets of a Just Culture. This role is the primary contact who will serve as the liaison between WhidbeyHealth and the national patient experience vendor. The Patient Experience Coordinator is also responsible for ensuring the efficient and effective resolution of complaints and grievances; collaborating with internal contacts to assist in complaint/grievance resolution; creates the written response for patient grievances; track, trend and manage complaints and grievances for WhidbeyHealth; and perform investigation, referrals and response documented within WhidbeyHealth’s event reporting system. This person will...

HR Generalist - Benefits & Leave JOB SUMMARY The HR Generalist administers human resources policies, procedures and programs and carries out responsibilities in the following functional areas: Employee Leave and Benefits and Employee. The primary focus of this position is administering federal and state leaves, reasonable accommodations, general leave of absence and benefit administration. This position has no direct supervisory responsibilities. PRINCIPLE FUNCTIONS includes the following, other duties may be assigned: Leaves Communicates with employees regarding their needs for leave and/or modified work schedules. Ensures that employees are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave. Handles the FMLA leave administration process from the employee’s initial notice of the need for leave to return to work. This includes gathering and completing all required paperwork,...