Apr 16, 2026
Technology Support Specialist Service Desk
POSITION SUMMARY:
The Technology Support Specialist – Service Desk serves as a primary point of contact for IT support requests across the Signature Healthcare organization. This role is responsible for delivering first-level technical support through the Service Desk while ensuring timely, accurate, and customer-focused resolution of incidents and requests.
This position is primarily Service Desk–focused, with approximately 80–90% of time dedicated to managing incoming calls and support requests. The role is expected to resolve issues at first contact whenever possible, while maintaining high-quality documentation and communication.
In addition to phone-based support, this position performs hands-on technical work including device imaging, hardware repair, and onsite troubleshooting as operational demand allows. The role requires the ability to effectively multitask between managing the support queue and completing...
Signature Healthcare
Brockton, MA