2 customer service coordinator jobs found in Brea, CA

About UniUni Who Are We? UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile delivery and e-commerce fulfillment operation in Canada. What Do We Offer? At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story. About the role We are...

About UniUni UniUni is a fast-growing last-mile e-commerce logistics company operating across North America. By combining advanced technology with operational excellence, UniUni delivers reliable, scalable, and customer-centric logistics solutions for a wide range of e-commerce clients. As our Key Account portfolio continues to expand, we are building a stronger quality governance function to ensure service excellence at scale.  About the role The  KA Quality Control Lead  is responsible for owning end-to-end  quality performance and exception management  for UniUni’s Key Accounts. This role serves as the  single point of accountability  for client-facing operational quality, ensuring that delivery performance meets contractual SLAs and client expectations.  You will lead quality monitoring frameworks, drive root-cause analysis for exceptions, coordinate cross-functional corrective actions, and proactively reduce customer escalations and compensation risks. This...