11 customer service jobs found in Atlanta

Overview: Job Purpose Intercontinental Exchange (ICE) Operations offers market knowledge, technical expertise, customer service, and innovative tools to support our global functions. Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently.   ICE Trade Operations is part of a support organization that is responsible for the daily operations of multiple industry leading derivatives exchanges. The team provides first-line support for customers who use our proprietary trading systems and conduct real time trade surveillance of our futures markets. As the primary touchpoint for customers, we ensure they can quickly and efficiently support the trades and operations essential to their business.    The Trade Operations Analyst is the front line for our trading platform customers.  The Trade Operations Analyst is well-versed in our products, markets, and...

Overview: Job Purpose Network Operations provides 24x7 support for the organization’s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.   Responsibilities Incident Management Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary. Problem Management Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service. Operational Readiness for New Services Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has...

Overview: NFI Industries is a leading Dedicated Transportation provider, delivering results with its dry, refrigerated, flatbed, tanker, and specialized equipment solutions. The Dedicated Sales Director is responsible for maintaining and developing business relationships with customers and prospects by exploring opportunities across the US. This position reports to the Regional Vice President (RVP) of Sales.  Responsibilities: Day-to-day marketing and prospecting of leads. Develops proposals and builds customized solutions for clients based on Dedicated Transportation needs. Provides administrative duties, ensuring pipeline and customer contact information remains updated and accurate. Maintains relationships with existing customers through regular communication and on-site visits. Collaborates with operations, pricing, accounting, and customer service to address issues and concerns. Sources and prospects for new opportunities within assigned regions. Participates in...

Overview: WHY COOLSYS? At CoolSys, we offer more than just a job—we provide stability, growth, and industry-leading benefits for our employees. As a large company serving diverse customers, we invest in our team with: Competitive Compensation: Competitive pay from $30-50/hour and sign-on bonuses up to $3,000 (per location) (DOE). Service Tech Level 1 & 2 (Non-California) Paid Drive Time : Enjoy pay for local travel between customer sites after a brief initial commute. Park your company vehicle at home for added convenience. The first and last 30 minutes of travel are non-compensable, just like a normal commute. Service Tech Level 3+ (Non-California) Paid Drive Time : Enjoy 100% pay for local travel between customer sites. Park your company vehicle at home for added convenience.  Ongoing Education & Training: Access to state-of-the-art facilities and paid online training. Comprehensive Benefits: Medical, Dental, Vision, and Prescription...

Overview: Job Purpose At ICE, we never rest. We are on a mission as a team.  We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities.  Our start-up roots keep us nimble, flexible, and moving fast.  We take ownership and make decisions. We all work for one company and work together to drive growth across the business.  We engage in robust debates to find the best path, and then we move forward as one team.  We take pride in what we do, acting with integrity and passion, so that our customers can perform better.  We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders.   Every day we work toward transforming global markets.    The Application Engineering team provides top-tier support, maintenance, and solution design on multiple applications, including MFT (Sterling Integrator,...

Overview: Job Purpose Intercontinental Exchange (NYSE: ICE) is seeking a Lead Analyst to join the Service Reliability department. This role bridges hands on operational leadership with data driven insight, serving as both an operational subject matter expert and an analytical resource for ICE’s Service Reliability organization spanning Systems Operations, Site Reliability Engineering, Automation Engineering, and Business Continuity.   The ideal candidate brings a strong foundation in system operations, incident management alongside the analytical skills to translate complex operational data into clear, actionable intelligence. You will drive consistency across numerous business segments and several supported businesses, champion process improvement, and deliver the reporting and insights leadership needs to make informed reliability and continuity decisions.   Responsibilities Operations Support & Service Reliability Oversee day to day operational processes across...

Overview: Job Purpose The Sales Development Representative (SDR) plays a crucial role in generating and qualifying new business opportunities for the sales team. By understanding prospect needs, conducting research, and leveraging internal resources, the SDR will aid in tailored product demos and conversations. This position focuses on driving new lead generation, qualifying inbound leads, and supporting outbound sales initiatives. The role involves extensive collaboration with Account Executives, Sales Management, and Marketing to ensure Account Executives receive the necessary information to have custom demos and conversations with prospective customers of Intercontinental Exchange (ICE).     Responsibilities Presence in Office: This position requires you to be in the Atlanta HQ office 5 days a week to ensure a strong onboarding experience and facilitate proper communication with team members. Office environment is updated with a gym, cafeteria, and coffee machines on...

Overview: Job Purpose The Data Scientist will join the Quant Group which designs, implements, and supports enterprise quantitative models and systems. The primary role of this position will be to support the design and development of financial data models and provide data support for the Quant and Risk divisions. The role will use a variety of data science, analytics and engineering tools and techniques to solve diverse, data focused problems across the business. The candidate for this job must have the ability to work in a fast-paced environment, formulate and articulate solutions, defend assumptions and be highly detail oriented. This role requires frequent interaction with Quant Research, Risk Managers, Developers and Senior Management.   Responsibilities Perform data exploration and statistical analysis for quantitative research purposes Data preparation, validation, and visualization of various data sets such as time series of financial derivatives Build...

Overview: Manages the day-to-day operations of various areas of Imaging to include off-site locations of the hospital. Responsibilities include staffing, scheduling, monitoring staff performance, providing staff education, and implementing and directing Quality Assurance & Performance Improvement activities for the department. Participates in department budget preparation and management. Acts as a liaison between customers, technical staff, medical staff, and other departments within the hospital.Able to provide complex nursing care, which includes the monitoring and administering of medications required during procedures. Performs related record-keeping and patient care functions and serves as patient advocate. Ensures proper education and training to staff and patients. Provides supervisory skills consistent with creativity, attention to detail and consistent follow through. Responsibilities: Supervises the daily departmental nursing activities including quality patient...

Overview: Job Purpose ICE Mortgage Technology is driving value to every customer through our effort to automate everything that can be automated in the residential mortgage industry. Our integrated solutions touch each aspect of the loan lifecycle, from the borrower's "point of thought" through e-Close and secondary solutions. Drive real automation that reduces manual workflows, increases productivity, and decreases risk.   You will be working in a dynamic product development team while collaborating with other developers, management, and customer support teams. You will have an opportunity to participate in designing and developing services utilized across product lines.   The ideal candidate should possess a product mentality, have a strong sense of ownership, and strive to be a good steward of his or her software.  More than any concrete experience with specific technology, it is critical for the candidate to have a strong sense of what constitutes good software; be...

Overview: Job Purpose Intercontinental Exchange (ICE) is a Fortune 500 company that designs, builds, and operates digital networks that connect people to opportunity. We provide financial technology and data services across major asset classes — including through our Exchanges, Fixed Income and Data Services, and Mortgage Technology segments — helping our customers access the mission-critical workflow tools that drive transparency and efficiency in global markets. Our futures, equity, and options exchanges — including the New York Stock Exchange — and our clearing houses enable investing, capital raising, and risk management at scale.   Our Lead Counsel embodies ICE's core values of integrity, professionalism, and transparency, and supports the business across all segments through the entire contract lifecycle. This role is responsible for reviewing, drafting, negotiating, and advising internal groups on procurement contracts, including SaaS and licensing agreements,...