2 jobs found in Ann Arbor

Executive Assistant to President This position will be primarily onsite POSITION DESCRIPTION: The Executive Assistant to the President partners with the President and Regional Chief Medical Officer of Trinity Health Michigan Medical Groups to align clinical and operational goals with the organization’s strategic vision. This role leads cross-functional strategic initiatives, providing project management oversight to ensure timely execution and successful implementation of organizational priorities. Responsibilities include governance support for medical group boards, preparation of confidential reports, and coordination of complex projects. The position serves as a key liaison for issue resolution, fosters positive relationships with internal and external stakeholders, and ensures accuracy and compliance in all communications and documentation. Identifies and implements process improvements to enhance workflow and operational efficiency. Maintains strict...

Patient Relations Specialist This position will be primarily remote POSITION DESCRIPTION: The Patient Relations Specialist serves as the primary point of contact, front line representative and subject matter expert responsible for overseeing and managing patient experience. Acts as a liaison between patients and other health care service providers. Advocates for patient rights in accordance with external regulatory expectations to manage, evaluate and develop continuous improvements in response to direct and indirect patient and family feedback, ensuring resolution of all complaints and grievances and promotes quality relationships with all health system customers. This responsibility includes the day-to-day management of the event reporting process, monitoring event trends and collaborating with multiple departments and teams across Trinity Health IHA Medical Group to identify causal factors and implement modifications to prevent recurrences. The Patient...