2 jobs found in Andover

Andover, MA $23/hr | Monday–Friday, 8:15 AM – 4:30 PM We are seeking a detail-oriented Assistant Production Associate to support a fast-paced office environment. This role focuses on data entry, document processing, and administrative support within an internal system. Responsibilities: Enter and process new submissions for policy issuance and quotes Review, verify, and process renewals and policy changes Scan, upload, and maintain accurate electronic files Manage and prioritize incoming tasks, emails, and correspondence Process endorsements and update records in the system Assist internal teams and external partners with questions and requests Maintain detailed notes and ensure accuracy in all work Support additional administrative tasks as needed Requirements: Prior administrative, data entry, or processing experience Strong attention to detail and ability to handle high-volume work Proficiency in Microsoft Excel, Word, and Outlook Strong...

Andover, MA $24/hr Schedule: Monday–Friday, 8:15 AM – 4:30 PM About the Role We are seeking a Customer Support Representative to join a Welcome Center team. This role will serve as the first point of contact for customers and agents, providing high-quality support, answering inquiries, and ensuring a positive customer experience. Responsibilities Handle inbound calls and emails from customers and agents Provide Tier 1 support including account questions, portal navigation, and general policy information Accurately document interactions in internal systems Escalate complex issues to appropriate teams when needed Assist with outbound customer communications Maintain knowledge of systems, tools, and services Support team initiatives and process improvements Qualifications 1–3 years of customer service experience (call center or insurance preferred) Strong communication and problem-solving skills Comfortable using multiple systems/CRM...