3 customer service jobs found

Overview: The Logistics Coordinator provides overall direction throughout the Dedicated Fleet operation and provides operational assistance to the Project Manager wherever needed. Responsibilities: Maintains positive and encouraging working relations with all drivers Provides constant communications of service issues to appropriate personnel and departments, both internal (NFI) and external (Customer) Performs load planning, driver scheduling, and dispatch duties using both Dedicated Fleet and Common Carrier resources. Coordinates daily data entry into NFI’s proprietary order-management-system, TMW. Coordinates with home-office invoicing team to ensure timely and accurate completion of weekly customer invoices Ensures accurate and timely completion of daily and weekly tasks Provides weekly KPI/performance data reports to both internal and external parties Coordinates daily on scheduling truck and trailer maintenance. Works with safety department on DriveCam,...

Overview: The Transportation Operations Clerk supports the Transportation Manager through the completion of daily administrative and clerical tasks. Responsibilities: Scans documents into NFI system Pairs scanned documents with corresponding order numbers in Synergize Assists in payroll data entry Work with drivers and payroll to ensure accurate payment to drivers Track safety performance and training Assist with phones and various administrative and clerical duties as needed. Files POD and other paperwork Assists with customer invoicing Track, maintain, and troubleshoot driver and jockey safety compliance documents Provide assistance to Transportation Manager, members of the Operations team, and other area teams as needed. Qualifications: Experience, Education, and Training: 1-2 years of administrative/clerical experience Strong customer service skills and experience Strong communication (verbal and written) and interpersonal skills Effective...

Overview: The Transportation Supervisor effectively coordinates the dedicated fleet by maximizing driver and equipment utilization while exceeding customer expectations through the direction of dispatch operations and all related reporting requirements to the customer and higher management. Responsibilities: Operations Management Provides day-to-day supervision to staff including coordinators, clerks, spotters, and drivers. Manages driver scheduling process and payroll data Coordinates load completions and data entry into TMW Coordinates with managers on the customer invoicing process and reconciles common carrier invoice and approvals Ensures that equipment is utilized in the most efficient manner Coordinates the maintenance of equipment with management and fleet Drafts and submits daily end of shift report Makes recommendations to management on initiatives and programs to improve operations and works on those programs Employee Relations/Development Communicates daily with...