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*Job Overview* We are seeking a skilled Bilingual Customer Service Team Lead to overseeing and guiding a team of Customer Service Representatives to ensure excellent service delivery and customer satisfaction. This role involves coaching, mentoring, and supporting team members, managing daily operations, and contributing to the continuous improvement of customer service processes. The ideal candidate will be a strong communicator, highly organized, and possess a deep understanding of customer service best practices. *Key Responsibilities:* *Customer Service Oversight* * Lead, motivate, and coach a team of customer service representatives to achieve individual and team performance targets. * Monitor daily customer service operations, including call queues, email responses, and chat interactions, to ensure timely and effective resolution of customer inquiries. * Analyze customer feedback and service data to identify trends and areas for improvement. * Collaborate with other...