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Overview: Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff. Qualifications: Required Education: High School Diploma or GED. Preferred Education: Completion of a Medical Terminology course. Necessary Skills: 1. Must demonstrate effective verbal and written communication skills. 2. Ability to handle stressful situation in a professional and courteous manner. 3. Basic understanding of medical terminology. Required Experience: One to two (1-2) years customer service experience. Preferred Experience: Two (2) years of customer service experience in a health care related industry. Age of Patient Served: All Age Groups.