2 jobs found in Boston, MA

$28/hr  •    Create, update, and maintain accurate service work orders in company systems, ensuring details such as repair type, vendor assignment, estimated completion date, and cost are recorded correctly. •    Track service progress daily, updating records as milestones are met, and communicating status changes to internal stakeholders. •    Coordinate with vendors to confirm scheduling, required documentation, and any pre-approval requirements. •    Review incoming service documentation (invoices, estimates, completion photos) for accuracy and completeness before submitting for approval. •    Identify and escalate overdue service orders, missing information, or potential delays for resolution. •    Maintain accurate parts status records, following up with vendors or suppliers to confirm expected delivery timelines. •    Support reporting needs by preparing and distributing daily or weekly service status updates to stakeholders. •    Assist in monitoring vendor...

Description: Join our team at a leading appliance retailer as a Customer Service Associate , where you’ll be the go-to person for ensuring a smooth, supportive experience for our customers. If you're personable, detail-oriented, and thrive in a fast-paced environment, we want to hear from you. Daily expectations of a Customer Service Associate: Be the first point of contact for customers via phone and email Support with product inquiries, orders, service scheduling, and warranty info Monitor customer portals and track service/delivery updates Process payments, order updates, and shipping documents accurately Collaborate closely with service, sales, and delivery teams Resolve escalated customer concerns with care and efficiency Stay up-to-date on product knowledge and internal procedures **This is not a Sales Role** Benefits: 401(k) +matching Dental insurance Health insurance Paid time off Vision insurance Tuition Reimbursement Paid training...