Apr 06, 2026
Overview:
The Call Center Specialist delivers exceptional customer service and builds relationships by handling inbound and/or outbound calls in a timely, professional, and courteous manner to support Covenant HealthCare communication and physician answering services . The Call Center Specialist initiates emergency notification procedures and provides after hour critical issue support by managing communications with key staff in various departments. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.
Responsibilities:
Customer Interaction & Support Answer high volume of inbound calls from patients, caregivers, and healthcare providers in a courteous, empathetic manner. Take calls and messages for the IT Helpdesk Bio Med, Endoscopy, Hospital Medicine...
Covenant HealthCare
Saginaw, MI, USA