1 jobs found in Bridgewater

Role Overview: The Associate, Customer Service provides an exceptional level of support to customers through consistent, high-quality service and communication. This role serves as the primary point of contact for inbound pre-sales and post-sales inquiries, delivering prompt and accurate responses while maintaining a customer-first attitude. This role manages customer communications, processes quotes, resolves issues, and maintains detailed records in Customer Relationship Management (CRM) systems. This role also collaborates with internal teams such as Sales, Supply Chain, and Engineering to ensure smooth and efficient service delivery, particularly for Tier 1 and Tier 2 customers. Duties & Responsibilities: Customer Service & Communication: Serve as the first point of contact for inbound pre-sale customer inquiries, providing prompt and accurate responses Address low-to-medium technical questions and escalate complex technical issues to the Engineering team...