1 sales jobs found

Description: Be the ambassador of glassybaby to the customer by providing excellent customer service to customers who contact glassybaby via phone and/or email. Requirements: Primary Duties: Answer glassybaby customer service phone lines in a timely and professional manner.    Treat all customers equally and provide consistent, attentive service.   Respond to voicemails left on the customer service line within 24 hours.    Assist customers with questions, issues, and order support.    Respond to customer service emails within 24 hours.    Respond and manage tickets in HappyFox.  Manage FedEx claims & replacements.    Document common or recurring issues and communicate them to relevant stakeholders.    Help facilitate mail exchanges in Redmond.  Communicate with customer trends or escalations to the Customer Service Manager as needed.    Act as an amiable, informed, and helpful representative of the glassybaby brand.    Adjust duties and schedules as needed...