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Call Center Customer Service / Data Entry Associate Job Description – Customer Service / on-site   Basic Function The Call Center Customer Service / Data Entry Associate provides friendly, accurate, and knowledgeable support to customers contacting our pet retail call center. This role handles phone and online inquiries, processes customer requests, and performs data entry tasks that ensure smooth operations and exceptional experiences for both people and their pets. Organizational Relationship • Reports to the Call Center Supervisor or Customer Service Manager. • Works closely with Retail, E-Commerce, Livestock, and Purchasing teams. Principal Duties Customer Service & Pet-Focused Support • Answer inbound calls and messages with a positive, solution-oriented attitude. • Assist customers with product information, order placement, pet care questions, returns, and general inquiries. • Provide guidance rooted in safe and responsible pet ownership....