1 insurance jobs found

Overview: Remote Supervisor, Customer Care – Customer Care Contact Center   Provides leadership, direction, coaching and engages associates to consistently provide exceptional customer service to meet or exceed Company goals and Customer Service metrics.   Primary Responsibilities Leads a team that provides customer service to manage inquiries or assistance required concerning merchandise, system support, or sales orders, and problems.   Manages escalated calls from customers as well as provides in-call assistance needed for associates in the center.  Supervises, provides coaching, and engages Customer Care Center (CCC) associates to continuously provide exceptional customer service to meet or exceed company survey goals Coordinates and administers programs designed to develop associates’ skills and abilities to create a customer first environment Supports the implementation of new procedures and/or operational changes to support the Customer Care vision and...