Apr 01, 2026
Represent HD Hyundai Infracore North America on incoming and outgoing calls and cases relating to service parts questions and problems. Research, troubleshoot, and provide information to dealers/customers to resolve open issues regarding parts questions. Expedite and follow up on availability and shipment of parts, new product orders, and back-orders. Perform dealer order maintenance and follow up on availability dates from the materials team. Customer Support Proficiently performs in a fast-paced environment, which includes managing a high volume of calls and emails. Effectively establish relationships with dealers/customers through phone and email communication. Communicate effectively and efficiently on difficult topics, such as parts no longer available, long lead-times, missed orders, incorrectly shipped orders, etc. Expedites and follow-up on availability, backorder status, order and shipment tracking including released and unreleased orders. Capture voice...
DEVELON | HD Hyundai Infracore North America LLC
Suwanee, GA, USA