1 jobs found in Mentor

Customer Service Representative Position Description CUSTOMER SERVICE REPRESENTATIVE  SUMMARY:   Responsible for the efficient and effective handling of customer service activities which include but are not limited to; processing purchase orders and responding to customer inquiries and complaints pertaining to the sale and shipment of all ACO products.   CUSTOMER SERVICE REPRESENTATIVE  ESSENTIAL FUNCTIONS: Answer questions for customers and outside sales staff on the status of in-house and shipped orders, product information, invoicing discrepancies, availability, lead times, prices, freight costs and tracking.  Prepare Returned Goods Authorizations and Credit Requests. Process credit card payments Provide customer support through knowledge of our products and their applications. Respond to inbound sales calls and emails. Maintain effective communication flow among customers (both internal and external to the company), management, and...