2 assistant branch manager jobs found in Columbus

Overview: Senior Operations Manager / Assistant General Manager (AGM)   The AGM reports to the Facility Director / General Manager and is a key site level leader responsible for end-to-end operational performance within a high-volume retail distribution center servicing 93 brick and mortar stores as well as direct to consumer eCommerce fulfillment. This role leads a team of 5 Operations Managers and their respective departments to ensure the safe, efficient, and cost-effective execution of inbound, outbound, and returns operations while providing best in class service to our customers. The AGM partners closely with the General Manager to drive continuous improvements across safety, service, cost, and quality. This position will also be responsible for developing a strong leadership bench, driving operational discipline, while fostering a culture of engagement and accountability.     Primary Role Responsibilities:   Operational Leadership & Performance Provide...

Overview: Remote Supervisor, Customer Care – Customer Care Contact Center   Provides leadership, direction, coaching and engages associates to consistently provide exceptional customer service to meet or exceed Company goals and Customer Service metrics.   Primary Responsibilities Leads a team that provides customer service to manage inquiries or assistance required concerning merchandise, system support, or sales orders, and problems.   Manages escalated calls from customers as well as provides in-call assistance needed for associates in the center.  Supervises, provides coaching, and engages Customer Care Center (CCC) associates to continuously provide exceptional customer service to meet or exceed company survey goals Coordinates and administers programs designed to develop associates’ skills and abilities to create a customer first environment Supports the implementation of new procedures and/or operational changes to support the Customer Care vision and...