1 jobs found in Buffalo

Customer Care Representative- Regular Full Time Buffalo, NY  Join the DiVal Safety Equipment team in our Buffalo, NY headquarters as a member of our fast paced and dynamic team.  The focus of this position is to actively engage and provide superior service to our external and internal customers.  In this position you will be the first point of contact for DiVal’s outside sales team’s customers, delivering the highest level of proactive customer service while maintaining workflow.   Duties and Responsibilities: Working through our CRM, acknowledge all requests within a 2hr timeframe.Process customer orders, returns, exchanges, back-order updates, and contract pricing.Enter sales quotes & orders as requested by internal/external customer within 2 hours of receiving.Coordinate expedites & obtain proof of delivery.Process new item requests (NIR) submitted by Sales team.Proactively update and increase product knowledge.Promote company events and services...