7 customer service jobs found

Overview: The Assistant Bar Manager is an integral part of our hospitality team. This role helps in managing the Beverage department while monitoring the operations’ profitability and ensuring all service standards and legal obligations are followed.   Responsibilities: Oversee the day-to-day operations of the casino bar, including but not limited to, inventory management, staff scheduling, and ensuring a well-stocked and clean bar area.  Supervise and motivate bar staff, providing guidance and support to ensure the highest level of service is consistently delivered. Conduct regular training sessions to enhance skills and product knowledge.  Maintain a friendly and welcoming atmosphere for guests. Address customer concerns and feedback promptly, ensuring a positive and enjoyable experience.  Monitor beverage quality, presentation, and adherence to established standards Collaborate with the bar team to develop and implement new and creative drink menus....

Overview: It is the responsibility of the Executive Chef to provide strategic direction and daily oversight for all back-of-house (BOH) culinary operations and staff. All duties are to be performed in accordance with departmental and property policies, practices and procedures. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Oversee the operation of all kitchens to ensure compliance with departmental goals, standards, and procedures as well as all applicable company, health, safety, and regulatory standards and requirements. Responsible for the oversight of F&B Back of House staff. Manage staffing levels consistent with departmental and business needs. Review and analyze financial reports and apply findings in a practical manner to improve the overall operations. Assist the...

Overview: It is the responsibility of the Food and Beverage Supervisor to monitor the Food and Beverage departments’ profitability while ensuring all employees maintain Golden Nugget customer service standards. Interact with other Department Heads to help beverage department operations proceed smoothly. Responsibilities: • Continually monitor all daily sales, ordering/par levels, costs for all beverage outlets. Also constantly monitor outlet performance and seek to exceed budgeted goals/improve beverage department operations by focusing on the following areas: o Maximizing revenue o Creating, implementing and modifying marketing plan(s) for beverage outlet(s), with approval of Food and Beverage management o Reducing labor expense(s) based on business levels o Reducing all other expenses, including maintenance on bar/beverage equipment • Consistently demonstrate and ensure all other employees maintain quality standards and follow established service rules/procedures, including...

Overview: It is the responsibility of the cashier to accurately accept record and account for all revenue types such as, cash credit cards, comps, gift cards etc. from hotel guests, casino personnel or management in all Food & Beverage dining outlets. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Responsible for accurately accounting for all revenues within all Food & Beverage dining outlets. Responsible for accurately generating food checks for servers using the computer register and telephone. Responsible for assigned banks and transporting bank from Satellite Cage to work station and returning. Responsible for maintaining and cleaning workstation, and restocking supplies upon delivery. Responsible for reporting any failing equipment to Shift Supervisor/Supervisor....

Overview: It is the responsibility of the Cabana Host to assist the Senior Cabana Host and drive cabana and pool rental sales out at the pool. The Cabana Host will act as the host to our entire rental product and be required to continuously check in with guests throughout the day to ensure satisfaction and assist with requests as needed. Additionally, Cabana Hosts will act as greeters at our entrance podium/kiosk for all pool guests, escort guests upon arrival to the location of the rental and provide an orientation to the guest’s cabana, and pool amenities. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Attend pre-shift meetings. Maintain uniform appearance according to established guidelines. Responsible for welcoming all pool guests at the front entrance of the pool and ensuring room...

Overview: It is the responsibility of the F&B Manager to manage operations in an efficient and professional manner to ensure quality service to guests. Monitor operation profitability while ensuring all employees maintain Four Star/Four Diamond customer service standards. Interact with other Food and Beverage managers and other Department Heads to help outlet operations run smoothly. Interact with other Food and Beverage Managers, and other Department Heads to help outlet operations proceed smoothly. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).   Responsibilities:   Continually monitor all daily sales, ordering, par levels and costs for outlet. Complete outlet reports for Food and Beverage Management. Keep all operational expenses within budget. Create, implement and monitor action plans to maximize...

Overview: To prepare food items according to the outlet’s menu and recipe standards and customer request.  To assure preparation and service is of the highest quality in a timely manner. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Maintain uniform appearance according to established guidelines. Adhere to policies and procedures and Health regulations. Work rapidly and accurately. Pay particular attention to detail. Use proper food handling techniques when preparing food. Operate kitchen equipment located in the outlet. Knowledge of menu items and recipes for each assigned station. Properly stock assigned work station. Maintain a clean and organized work area. Notify Room Chef or Sous Chef of any needed supplies. Notify Room Chef or Sous Chef of any problems that...