9 jobs found in Jacksonville

Overview: Job Purpose The ICE Internship Program offers a dynamic opportunity to combine hands-on, impactful work on projects that shape our business, alongside practical career and professional development. You'll build meaningful connections, strengthen your interpersonal skills, and contribute in ways that truly make a difference.   Beyond your day-to-day responsibilities, you’ll participate in weekly sessions led by industry leaders, connect with fellow interns, and deepen your understanding of the financial services, technology, and mortgage industries.   The Real Estate Data Intern will analyze property data to support data pipeline modernization efforts.     Responsibilities Perform exploratory data analysis (EDA) on residential real estate data to find unrealized patterns  Create charts, graphs, and dashboards to visualize insights  Highlight trends and patterns to support decision-making  Come up with derived data sets using AI...

Overview: Job Purpose Serves as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects.   Responsibilities Consults directly with clients regarding system requirements and performance related to business processes in the servicing environment; specifically regarding their use of the MSP and related products. Works individually or within a team on technology business consulting projects to meet specific client requirements. Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects. Expertly researches and documents client needs,...

Overview: Job Purpose   The Consultant for ICE Mortgage Technology’s Data & Document Automation solution participates through the full project lifecycle by understanding client business and technical requirements, developing solutions, configuring, and testing.  The Consultant is the day-to-day resource that works with customer resources to deliver and/or consult on the overall solution.    Responsibilities Analyze requirements, design, configure, document, test, and provide post-implementation support  Provide knowledge around ICE product features and functions and make necessary best practice recommendations Interact with client and demonstrate understanding of their business and technical needs Lead client sessions, drive consensus, and manage projects to completion Conduct user testing and training  Work closely with the client’s project team, project team members, and internal resources such as product management, engineering, and technical support....

Overview: Job Purpose   The Client Dedicated Cash and Corporate Accounting Consultant role is a senior individual contributor role focused on providing subject matter expertise on Mortgage and Consumer Servicing Cash and Corporate Accounting functions across the ICE Mortgage Technology Solutions. This position will be responsible for impact analysis, knowledge transfer, business reviews, internal and external reporting, and program management of engagements impacting the assigned functional area.   Responsibilities Works within a team on Cash and Corporate Accounting business consulting projects to meet specific client requirements Expertly configures, research and documents client needs related to the assigned function Defines product scope, objectives, and requirements. Defines specifications and data models for product development and testing Provides recommendations on best practices and changes in technology accordingly Devises and/or modifies processes and...

Overview: Working Hours: 11:00am - 8:00pm ET (10:00am - 7:00pm CT)    Job Purpose ICE Mortgage Technology is the leading cloud-based platform provider for the mortgage finance industry. ICE Mortgage Technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency. Visit ICE.com to learn more.   The Industry Client Support Specialist acts as an Initial and Closing Document specialist relevant to the use and application of ICE Mortgage products and services. The Industry Client Support Specialist delivers complete resolutions, in a timely manner, and consistently, to address clients’ questions and concerns with the user interface, documents, and tools available in the ICE Mortgage Technology product.   Responsibilities Leverage mortgage industry experience to assist clients in the use of their ICE Mortgage Technology software solutions...

Overview: Job Purpose   The ICE Mortgage Technology’s Professional Services Consultant will be responsible for driving the adoption, optimization, and deployment of our solutions.  Using their expertise and the organization’s best practices, the consultant will aid in the design, building, and delivery of the solution.  The consultant will also assist in developing business requirements, specifications, process flows, application design, and configuration, along with testing and deployment.  The ideal candidate will have three to five years' experience implementing software solutions.   Responsibilities Design, build and deliver solutions for customer’s critical business functions. Adhere to and promote best practices and design guidelines Utilize ICE Mortgage Technology’s solutions automation to streamline customer processes Identify project issues and risks, then present alternatives and solutions to resolve them Recommend features and improvements to optimize and...

Overview: Job Purpose Serves as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects.   Responsibilities Consults directly with clients regarding system requirements and performance related to business processes in the servicing environment; specifically regarding their use of the MSP and related products Works individually or within a team on technology business consulting projects to meet specific client requirements Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects Expertly researches and documents client needs,...

Overview: Job Purpose The Service Executives (SE) serve as the primary liaison and relationship manager for their assigned clients with the primary goals of providing client satisfaction, supporting clients’ business requirements, resolving issues, and mitigating escalations. They represent Client Support to clients and within ICE Mortgage Technology, Inc. and provide direction and leadership to frontline consultants on issues relating to their clients. Each SE supports a different number of clients based on complexity, the number of ICE Mortgage Technology, Inc. products the client utilizes, etc.  They can range from supporting 1 to 15 clients.   Responsibilities The Service Executive performs the following actions to manage the business and support relationships with their clients: Meet regularly with clients to provide updates and discuss monthly Support Work collaboratively with Sales Account Director to manage client relationship Coordinate support within Black...

Overview: Job Purpose The Client Support Specialist acts as a Mortgage Industry specialist relevant to the utilization and application of ICE Mortgage Technology and services. The Client Support Specialist consistently delivers adequate resolutions in a timely manner, to address clients’ questions and concerns with the user interface, documents, and tools available in the ICE Mortgage product. Initiative and participation in major incident bridges and efficient communication with clients.    Responsibilities Leverage mortgage industry experience to assist clients in the use of their ICE MT software solutions Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned. Maintain Department Standards Drive SLA attainment Strive for first-call resolution, balancing completeness of resolution and quality of service. Maintain case backlog Recognize and respond accordingly to systemic customer-impacting problems. Participate in...