1 education jobs found in Independence

Information Technology Help Desk Analyst GENERAL DESCRIPTION The Information Technology Help Desk Analyst role is to provide support to end users and escalate tickets to tier 2/3 support. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level, which may involve troubleshooting software, hardware, and network issues. Participate in rotating after hours/weekend on-call support. While on call, must be within 30 minutes of the hospital. Occasional evening or weekend work as needed. EDUCATION & TRAINING REQUIREMENTS Associate’s degree in computer related field and/or equivalent combination of education and experience. WORK EXPERIENCE REQUIREMENTS One to three years of experience...