Dec 19, 2025
Overview:
The Transportation Carrier Account Coordinator provides operational support to the carrier account managers and Capacity Development Reps. This position reports to the Capacity Manager.
Responsibilities:
Verifying pertinent shipment information needed for the successful pickup and delivery of brokerage shipments. Trouble-shooting any issues arising during the operations process. Escalating issues to carrier or customer account managers in a timely manner when necessary. Escalation of issues via the proper carrier channels, as directed by the carrier account manager. Problem resolution directly with carrier. Requesting appointment changes as per related standard operating procedures. Ensuring all parties are advised of carrier etas. Trouble-shooting any issues arising pertaining to the driver assignment process. Contacting carriers for daily tracking of shipments and updating system. Determining carrier ETA for pick up and flagging any potentially...
NFI Industries
Schaumburg, IL, USA
Full time