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What You'll Do: Are you passionate about Customer Experience (CX) and eager to shape how thousands of customers interact with a purpose‑driven financial services organization?   As a Senior CX Strategist , you provide strategic leadership to drive customer experience initiatives by translating vision into measurable business outcomes. You will partner closely with our servicing experiences across digital, phone, and account operations channels to understand customer needs, uncover opportunities, and design experiences that elevate satisfaction, streamline operations, and strengthen customer loyalty. Our team is dedicated to deeply understanding the customer journey using diverse data sources across audiences, channels, and key moments of truth. We deliver actionable insights that enhance interactions and measure impact through customer experience, financial, and operational metrics.   Key Responsibilities Strategic Leadership & Program Delivery Lead...