1 jobs found in Ann Arbor

Patient Relations Specialist This position will be primarily remote POSITION DESCRIPTION: The Patient Relations Specialist serves as the primary point of contact, front line representative and subject matter expert responsible for overseeing and managing patient experience. Acts as a liaison between patients and other health care service providers. Advocates for patient rights in accordance with external regulatory expectations to manage, evaluate and develop continuous improvements in response to direct and indirect patient and family feedback, ensuring resolution of all complaints and grievances and promotes quality relationships with all health system customers. This responsibility includes the day-to-day management of the event reporting process, monitoring event trends and collaborating with multiple departments and teams across Trinity Health IHA Medical Group to identify causal factors and implement modifications to prevent recurrences. The Patient...