1 jobs found in Shiloh, IL

DEPARTMENT: Retail Store REPORTS TO: Store Manager FLSA STATUS: Non-Exempt POSITION TYPE: Full-Time/Part Time POSITION SUMMARY: Front End Customer Service Managers are responsible for day-to-day front end operations including supervising team members, handling customer requests, managing all aspects of POS operations, administering and enforcing company policies, and ensuring efficient operation of all front end activities. ESSENTIAL DUTIES AND RESPONSIBILITIES: Implement customer service policies and procedures and communicate customer service standards Direct the daily operations of the customer service team Plan, prioritize and delegate work tasks to ensure proper functioning of the department Ensure the necessary resources and tools are available for quality customer service delivery Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service Identify and implement strategies to...