1 jobs found in Valhalla, NY

Manager, Scheduling Access Center Job Summary : The manager reports to the Director, Call Center or designee. Responsible for the management and oversight for scheduling teams, as well as all other operational management associated with day-to-day contact operations with the ability to identify opportunities to streamline internal operations. Develop strategic partnerships with practices and manage relationships with Physician and Practice leads. Develop service level agreements with APS and Western Region Practices and ensure compliance with agreed-upon processes. Provide detailed analytics and insight into key trends, develop performance reports and dashboards and conduct root cause analysis when issues occur. Responsible for the development and implementation of all operational strategy to help drive performance, create a positive work environment and overarching contact center controls and processes are aligned with corporate and practice agreed upon standards....