2 jobs found in St. Louis

Manager, RxCompass/Variable Copay Operations  -  REMOTE Role and Responsibilities The RxCompass and Variable Copay Operations Manager reports to the Associate Director of RxCompass and Variable Copay Operations and is responsible for overseeing frontline service delivery across RxCompass and Variable Copay programs. This role manages Supervisors who oversee Associate Care Navigators, PAP Navigators, and Care Coordinators to ensure performance excellence, SLA adherence, queue integrity, and high-quality member support.  The following objectives further define the key job functions with a special focus on the following:   OPERATIONAL PERFORMANCE MANAGEMENT Oversee daily operational performance across RxCompass and Variable Copay teams.Ensure Supervisors actively manage queue volumes, turnaround times, and service levels.Monitor KPIs including SLA adherence, productivity, quality scores, call/ticket metrics, and escalation trends.Conduct daily and weekly operational...

Description: ABOUT US We are a full-service, commercial real estate firm that delivers highly specialized Asset Management Services and focuses primarily on Manufactured Housing and Self-Storage. We own and operate over 115 properties across 29 states. We are seeking innovative, passionate, and motivated individuals looking for an opportunity to join a fast-growing organization with tremendous professional growth opportunities. Our achievements hinge on our capacity to implement our guiding principles, fostering a distinctive organizational culture that sets us apart from others. Only by doing so can we cultivate an atmosphere where meaningful relationships and productive work converge, paving the way for continuous improvement and innovation. Our team is made up of uniquely qualified, professional individuals who understand the complexities and challenges of acquiring and managing our key assets. We are known for providing a space where your contributions are valued, your ideas...