3 customer service jobs found in Des Moines

What You'll Do: We're looking for an experienced Product Manager to join our Enterprise Data & Analytics product team. In this role, you’ll lead the Agent Enablement product within our AI Enablement product family, defining strategy, driving innovation and discovery, and delivering results for one of our most impactful product areas. You’ll be accountable for creating secure, scalable AI solutions that help our global workforce work smarter and more efficiently.   Our Enterprise Data & Analytics organization provides data, insights, reports, and tools to teams and individuals throughout our business and analytics community. Needs range from understanding customer behavior to financial patterns to knowing better how we work. We dig in deeply with requests to address not just the ask, but the underlying needs for now and the future to come.   You'll have the opportunity to: Own Product Strategy: Define and lead your product strategy aligned with enterprise...

What You'll Do: We're looking for an experienced Product Manager to join our Disability Insurance platform product team. In this role, you’ll define product strategy and vision, create roadmaps, drive discovery and innovation, and deliver outcomes. You'll partner across the organization with business and technical stakeholders to ensure alignment and strategic direction. You'll have the opportunity to: Product Strategy: Define and drive strategy as part of our Disability Insurance platform product family, aligned to business, product, and enterprise goals Discovery and Insights: Guide discovery efforts by using experimentation and analytics to gain insights and prioritize key areas Product Delivery: Own product roadmap and deliver measurable value through effective agile execution, managing dependencies and frequent releases Measure & Optimize: Track product performance, ensure data-driven decisions, and evolve the product strategy to meet changing needs and...

What You'll Do: As a Senior, Client Service Manager , you will manage day-to-day client relationships within our Large Market business and manage an assigned portfolio to ensure accuracy and timely service. This role builds trust by helping clients navigate questions, issues, and requests while maintaining service standards and company policies. By providing dependable support and solutions, helps clients get their needs met accurately and on time, strengthens satisfaction, fosters long-term relationships, and supports improvements that drive retention and business growth. Manage a large client portfolio with complex plan structures. Provide proactive, strategic guidance to clients, including plan design considerations and compliance implications. Resolve escalated or sensitive client issues independently. Review and approve highly complex transactions, ensuring compliance and operational integrity. Conduct detailed account and trend analysis to mitigate errors or risks....