1 hospitality hotel jobs found in Cripple Creek

Overview: The Front Desk supervisor is responsible for welcoming guests to the property and providing memorable service, and to oversee daily Front Office and Hotel operations to ensure guests receive a standard of superior service at the Golden Nugget.  Responsibilities: Perform all duties of a Guest Service Representative, VIP Reservationist, and PABX Attendant as well as knowledgeable of key control as needed  Assist in progressive training and discipline of all Guest Services staff  Interact effectively with all other departments, especially regarding accounting procedures  Receive guest complaints and ensure that they are satisfied and/or compensated; follow up with proper departments/employees involved  Attend any specialized or cross training deemed necessary by upper management  Assist Hotel Manager in writing/implementing new policies and procedures  Oversee daily occupancy levels to ensure the highest yield from rooms available  Perform other...