1 financial operations manager jobs found in Atlanta

Overview: As an Operations Manager at Evergreen, you will be a key player in our core delivery team, driving operational excellence and ensuring seamless service delivery across various functions, including service desks, contact centers, and IT operations. Rooted in our values, you will help build and manage diverse, specialized teams that tackle our customers’ most challenging problems. Your role will be pivotal in fostering an inclusive and equitable work environment, promoting diversity, and ensuring that all team members feel valued and supported. Responsibilities: Team Leadership & Management : Lead, mentor, and coach a team of Service Desk Analysts and Contact Center Analysts, fostering a culture of collaboration, continuous learning, and high performance. Conduct regular performance reviews, provide constructive feedback, and identify training and development needs. Service Operations: Monitor service desk performance, track key metrics (e.g., first...