2 jobs found in Abilene, TX

Leadership Development and Culture Manager JOB SUMMARY The Leadership Development and Culture Manager is primarily responsible for facilitating and growing the Leadership Development and Service Excellence program at Hendrick Health. The Leadership Development and Culture Manager also acts as the "culture keeper" of the organization by partnering closely with Human Resources and organizational leadership to create strategies that promote and assess employee engagement, employee recognition, and professional development and growth opportunities. JOB REQUIREMENTS Minimum Education Bachelor's Degree Minimum Work Experience 1-2 years in a Healthcare Setting preferred Prior leadership experience preferred Required Licenses/Certifications N/A Required Skills, Knowledge, and Abilities Compile and analyze reports Compose applicable policies and procedures Compose...

Service Excellence Manager JOB SUMMARY The Service Excellence Manager is an ambassador for the client experience program. The SEM is responsible for ensuring service excellence and enhanced experience for the users and occupants within the system. This position leads organizational process improvement initiatives to drive excellence in the delivery of our hospital and clinic services and overall patient/customer satisfaction. The SEM identifies areas of needed improvement and takes action to facilitate those changes while cultivating a diverse work environment dedicated to the continual progression of diversity practices. The SEM will serve on various committees within the organization to glean ongoing input ensuring the program’s effectiveness. JOB REQUIREMENTS Minimum Education Bachelor's Degree Minimum Work Experience 2 years customer service, marketing, or other relevant healthcare...