2 customer service jobs found in New York

Overview: Job Purpose We are seeking a Product Analyst to lead the development of products that bridge digital assets and traditional financial market infrastructure, with a particular focus on Repos, FX Swaps, and Treasury settlement workflows. This role blends domain expertise, product strategy, API‑driven platform thinking, and the practical use of blockchain where it enhances transparency, settlement speed, or collateral mobility.   Responsibilities Build and maintain a clear roadmap spanning Repo funding workflows, FX Swap lifecycle management, and Treasury settlement processes. Drive product use of blockchain where it provides measurable value: tokenized cash or collateral, on‑chain settlement flows, or enhanced transparency of lifecycle events. Prioritize features using customer insights, operational challenges, and business value. Translate market needs into well‑defined product objectives and sequencing. Work with Treasury Ops and Middle Office to ensure...

What You'll Do: Principal Alternative Credit (Direct Lending) launched in 2020 and is rapidly growing, achieving a record-breaking year in 2025. Our success is driven by the unique experiences, backgrounds, and talents of our employees – individually and all of us together.     As an Associate Director, Underwriter Direct Lending, you’ll be the primary credit risk manager for a portfolio of middle-market clients, you’ll work closely with originators and underwriters to assess risk, structure deals, and manage ongoing credit relationships. Your key responsibilities include:   Risk Assessment & Credit Structuring: Evaluate credit clients, industry trends, and transactions to identify key risks. Develop forward-looking risk assessments, negotiate loan agreements, and recommend appropriate credit structures. Credit Approval & Investment Analysis: Prepare and present credit approval materials, ensuring compliance with risk policies. Structure financing solutions...