Mar 29, 2026
What You'll Do:
Do you love helping people and making a positive difference? As a Customer Experience Specialist within Individual Life, you’ll provide a high level of value and service by balancing inbound contacts from internal and external customers, applying a variety of skills and proficiencies, and meeting the demands of challenging products and changing procedures. This is a high volume, fast paced call center environment – and we know that’s not for everyone. Here are few examples of the kinds of things you’ll do: Respond promptly and accurately to customer inquiries regarding policy changes and contractual options. Serve as a contact for advisors and their staff for post-sale service on existing policies. Actively execute and coordinate resolution of policy changes while handling some sophisticated casework. Utilize online procedure manuals and system applications to optimally interpret and resolve the most sophisticated customer inquiries and provide...
Principal Financial Group
Des Moines, IA, USA