3 jobs found

   As the organization’s senior-most technology leader, the Director takes a hands-on role, responsible for the strategy, build-out, and day-to-day operation of all information systems and IT, spanning cybersecurity; application selection, implementation, and support; vendor management; end-user services; telecommunications; networking; compliance; configuration management; external integrations; system administration; and hardware infrastructure. Partnering closely with leaders across the business, the Director sets the multi-year vision and roadmap to modernize and streamline enterprise systems. They define, drive, and measure the processes, standards, and methods that ensure applications and infrastructure reliably meet evolving business needs.  Work with the senior leadership team and functional heads to align business objectives with the IT strategy, priorities, and delivery timelines.  Own IT strategic planning, portfolio and project management, road map development,...

Overview:   JOB SUMMARY:   Provide s  technical support to clients  by  troubleshooting  applications, systems access,  hardware,  software,  and network related issues .  I dentif ies  and  resolve s complex issues  or escalate s  issues  to  the End User Support Technician  Tier  4  or the Technical Account Manager .   Documents and monitors  service requests  to ensure that the  issue  resolution meets or exceeds the service level standard  for owned tickets as well as tickets owned by Tier 1 and 2 technicians .    Provide s  training  and coaching and   acts as  an escalation point for Tier 1  and 2  Support Technicians .  Provide s onsite technical support for clients .   Responsibilities: ESSENTIAL FUNCTIONS :     Provides troubleshooting and resolution for  workstation , server, and communications  software and hardware  issues , including more advanced topics and situations....

Overview:   JOB SUMMARY: Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues . Utilize pre-defined call and ticket management procedures to identify , resolve , or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager .  Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical t opics to Tier 1 technicians . Provide onsite technical support to the client when requested by the Client Technology Manager . Responsibilities: ESSENTIAL FUNCTIONS:     Provide troubleshooting and resolution for workstation , server, and communications software and hardware issues   Open, update, track, and close tickets in the ticket management system with minimal...