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Role Overview: The Senior Manager, Process Operations & Optimization , plays a critical role in strengthening marketing operations within the Customer Experience Center (CXC). This role builds, governs, and continuously optimizes the processes, systems, and operating models that enable teams to work more efficiently; eliminating duplication, breaking down silos, and improving how work is planned, resourced, and delivered.   The Senior Manager leads core operational functions including process governance, workforce and capacity management, workflow and tool enablement, project execution, and budget stewardship. In close partnership with senior stakeholders, this role establishes consistent, repeatable, and scalable ways of working that accelerate delivery, optimize the use of people, tools, and budgets, and increase transparency across teams.   This role leads through influence across multiple functions, shaping how teams plan, prioritize, and execute work. The Senior...