4 customer service jobs found

Overview: IT Support Technician   It is the responsibility of the IT Support Tech to work across a broad range of technologies and communicate across multiple areas of the business to support user incidents and request, perform problem determination and resolution, and document all incidents reported.  Provide first level support functions for all property systems including, but not limited to, PC’s, Mobile devices, Windows, Microsoft Office, Telephone, Networks, Wireless, iSeries, and all applications including, but not limited to, LMS, Bally CMP, SDS, Saflok, Point of Sale, and Time and Attendance.   This position must also exhibit exceptional professional and personalized guest service that embodies the company’s brand standard and core values. Responsibilities: Provide first-level support for all systems, software, and hardware Use problem management software to track all user incidents, requests, and system downtime Responsible for completion and...

Role Overview: The Senior Manager, IT Business Partner, Finance & Data Analytics acts as a strategic advisor and delivery partner to Finance and Data & Analytics leadership. This role translates complex financial and analytical business needs into clear, prioritized IT demand and roadmaps that deliver measurable business outcomes. This position serves as the primary bridge between business and IT. This role establishes structured intake, prioritization, and governance processes, ensures alignment between Finance/Data strategy and technology execution, and guides delivery teams across the full solution lifecycle. The Senior Manager provides strong “Voice of the Client” input, prioritizes MVPs for incremental value delivery, and is accountable for business satisfaction, speed to market, and solution quality across Finance, HR, Legal and Data initiatives. Duties & Responsibilities: Strategic Business & Problem Solving Partner with Finance and Data &...

Role Overview: The Senior Manager, HR Operations & HRIS , is responsible for overseeing the delivery of innovative, customer-centric, consistent, and compliant HR Solutions. This role ensures seamless and efficient HR processes across the employee lifecycle by collaborating with the HR team and payroll. It focuses on problem-solving, driving data and process-oriented projects, and enhancing the overall employee experience through continuous improvement in HR operations and HRIS Duties & Responsibilities: HR Operations & HRIS Leadership Oversee and optimize HR operations and HRIS by managing and documenting global processes, communications, policies, and procedures, ensuring alignment with company guidelines and HR strategies Collaborate with cross-functional teams to understand business needs, communicate HRIS system capabilities and limitations, and propose innovative solutions to improve operations Lead initiatives to automate processes, reduce cycle...

Role Overview: The Senior Manager, Process Operations & Optimization , plays a critical role in strengthening marketing operations within the Customer Experience Center (CXC). This role builds, governs, and continuously optimizes the processes, systems, and operating models that enable teams to work more efficiently; eliminating duplication, breaking down silos, and improving how work is planned, resourced, and delivered.   The Senior Manager leads core operational functions including process governance, workforce and capacity management, workflow and tool enablement, project execution, and budget stewardship. In close partnership with senior stakeholders, this role establishes consistent, repeatable, and scalable ways of working that accelerate delivery, optimize the use of people, tools, and budgets, and increase transparency across teams.   This role leads through influence across multiple functions, shaping how teams plan, prioritize, and execute work. The Senior...