1 jobs found in Memphis, TN

Role Overview: The Senior Specialist, Product Suppor t is responsible for the life cycle management and product quality for supported business units. This position works independently to support both internal and external stakeholders. The position is also accountable for some escalation support, training development, and data analysis to ensure both the product and staff are meeting service level agreements. Duties & Responsibilities: Product Life-Cycle Management Deliver support for Authorized Service Centers, Dealers, and customers throughout the product's lifecycle by serving as a final point of contact or escalation, speaking directly with customers to resolve issues Coordinate activities to determine deliverables related to the stages of the Brother product lifecycle Develop, maintain, and publish reporting for product launches to track deliverables and milestones throughout the product launch process Provide product launch updates and information to internal...