30 jobs found in Ephrata, PA

Description: The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts will record information relayed from the customer and the troubleshooting steps performed along with their corresponding results accurately in the case management system. The Service Desk Analyst assigns, prioritizes, and resolves incidents and requests in an efficient and concise manner. The analyst will maintain a high first-call resolution rate while meeting or exceeding performance metrics for utilization, occupancy, and ready time in queue. Manage personal queue of open tickets and continually follow up to ensure timely incident resolution and customer satisfaction. Proactively identify and take steps to resolve or eliminate recurring incident types. Participate in process improvement and knowledge documentation activity to positively impact customer satisfaction and increase operating...

Who We Are: We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities,...

Seasoned RoR Engineer needed for fast growth international firm! 100% remote! This Jobot Job is hosted by: Christine McNamara Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $160,000 - $190,000 per year A bit about us: We are seeking a seasoned, dynamic, and innovative Lead Full Stack Engineer to join our fast growth team. This role represents a unique opportunity to play a pivotal part in our company's technological development, working on both front-end and back-end systems. Our ideal candidate has a robust technical background and likes to work on challenging business cases. 100% remote. Why join us? Medical, Dental, Vision 401k with company match Generous PTO Sick leave Annual performance bonus Job Details Responsibilities: 1. Lead, mentor, and manage a team of software engineers, fostering a collaborative and inclusive environment. 2. Design, develop, and implement front-end and back-end systems using...

Sr. Account Manager Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. Were always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the worlds most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. Join Us from Anywhere While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with: Flexible Time Off to recharge when needed Nine Company-Wide Holidays A diverse suite of benefits prioritizing your growth, development, and personal well-being Discover more about our perks and benefits here ....

About InVita Healthcare Technologies InVita Healthcare Technologies is a leading software provider for complex medical, forensics, and community care environments. We build specialized, highly configurable, and integrated systems that support hospitals, blood centers, donation organizations, public health labs, and forensic labs. InVita is the clear leader in the blood, implant, organ procurement, DNA, and Forensic software markets. Our software solutions have built-in compliance safeguards that streamline processes and enable quick and efficient information exchange with better decision making. For more information about our software solutions, please visit  invitahealth.com . Job Title : Field Application Specialist Department : DNA and Forensics, CS Reporting to : Director of Products & Services, DNA&F Location : Baltimore, MD. This is a hybrid role with 3-days per week required to be worked in the Baltimore, MD office. Hours of...

Overview: The HRIS Integration Analyst serves as the system administrator for one or more Workday module(s) and is the go-to subject matter expert adapting to evolving business needs and ever expanding technology.  Partners with functional workstream leads to analyze work process design and flow, improve processes and leverage the return on technological capabilities. This position also serves as a technical point-of-contact for assigned functional areas and assists subject matter experts with ensuring data integrity, testing of system changes, and analyst for process improvement opportunities. The HRIS analyst also supports reporting requirements, system upgrades, testing and other technical projects as assigned. Responsibilities: Projects/Process Improvement: Recommend process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy. Serve as a key liaison with third parties and other stakeholders (e.g. payroll)....

Sr. Account Manager Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. Were always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the worlds most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. Join Us from Anywhere While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with: Flexible Time Off to recharge when needed Nine Company-Wide Holidays A diverse suite of benefits prioritizing your growth, development, and personal well-being Discover more about our perks and benefits here ....

Role Overview: The Senior Manager, IT Business Partner, Finance & Data Analytics acts as a strategic advisor and delivery partner to Finance and Data & Analytics leadership. This role translates complex financial and analytical business needs into clear, prioritized IT demand and roadmaps that deliver measurable business outcomes. This position serves as the primary bridge between business and IT. This role establishes structured intake, prioritization, and governance processes, ensures alignment between Finance/Data strategy and technology execution, and guides delivery teams across the full solution lifecycle. The Senior Manager provides strong “Voice of the Client” input, prioritizes MVPs for incremental value delivery, and is accountable for business satisfaction, speed to market, and solution quality across Finance, HR, Legal and Data initiatives. Duties & Responsibilities: Strategic Business & Problem Solving Partner with Finance and Data &...

Who We Are: We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities,...

Cloud Security Engineer We are seeking a proactive, hands-on Cloud Security Engineer to serve as the primary security partner for our Engineering and DevOps teams. In this role, you will be the "North Star" for secure cloud configuration, moving beyond simple alert triaging to building sustainable security foundations. You will bridge the gap between high-level security architecture and daily engineering execution, ensuring our AWS and Azure environments are resilient, compliant, and automated. WHAT YOU'LL DO: Cloud Governance & Guardrails: Lead the deployment and optimization of AWS Control Tower, Security Hub, and AWS WAF to establish a secure multi-account strategy. Cloud Security Platform Ownership: Own cloud security outcomes across AWS (primary), Azure (secondary), and limited GCP, including secure landing zone standards, guardrails-as-code, detection coverage, and remediation automation. Secure-by-Default Engineering: Design and implement reusable,...

Who We Are: We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities,...

Who We Are: We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities,...

The Automation Engineer is responsible for leading the design, implementation, and maintenance of automated and AI based solutions to improve legal workflows. This role requires legal knowledge, technical expertise, and strong communication skills to drive innovation and efficiency. The Automation Engineer will collaborate with practice and business stakeholders to drive initiatives to enhance efficiency and accuracy within the firm. This role also involves continuous monitoring and improvement of automated systems. By staying at the forefront of legal technology trends, this role will spearhead innovative projects that significantly improve legal operations and contribute to the overall success of the organization. About this Role Engage with stakeholders to proactively identify process improvement opportunities, gather requirements, design and deliver solutions that align with customer needs. Review, analyze, and model business processes and information flows to...

VP, Enterprise Systems Who Are We: Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence. Comply serves thousands of global financial services clients including broker-dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on Comply offerings to power their compliance programs. To learn more about Comply, visit comply.com The Role: Comply is seeking a hands-on, execution-oriented VP, Enterprise Systems & Helpdesk IT to serve as the technical architect and operational leader of our internal enterprise systems, AI platforms, and global IT Service Desk. This leader will own the architecture, integrations, governance, and operational excellence of...

The Deskside Technical Support Specialist is responsible for providing desktop and mobile hardware and software support to high-profile end-users. The role involves resolving a wide variety of requests, inquiries, and complaints using extensive technical knowledge of hardware and software.   This individual will serve as the primary IT point of contact, supporting high-touch, high-profile customers, liaising with stakeholders, and driving service excellence through day-to-day actions.   Strong customer service skills, including empathy, clear communication, and prompt issue resolution, are essential, as they directly impact the user experience by fostering trust, reducing downtime, and ensuring that high-profile clients feel supported and valued at every interaction.   The successful candidate will have a strong knowledge of the end-user computing ecosystem and an ability to quickly learn applications and services. A high level of emotional...

General Interest Get On Our Radar Don't see an open position that fits your skillset? Fill out your interests and drop your resume here. While we may not have the perfect spot for you right now, we'll reach out if we can match you to a future opportunity. To help you see where you might be a fit, here's an inside look at our team structure: nebulaONE (R&D) The R&D team unites visionary software, platform and cloud infrastructure engineers, architects, and product team members to drive innovative AI solutions. Check it out for yourself: nebulaONE® - Secure, Affordable, Microsoft-based AI Gateway nebulaONE (Support + Customer Success) Your dedicated crew of tech and AI experts. The Support team monitors and troubleshoots technical issues + Customer Success encompasses change management professionals, technical trainers, and account managers to empower clients to learn and use their new cloud and AI solutions. Operations (Cloud Solutions) Our Cloud...

Information Techology Specialist II Overview PSV has an exciting employment opportunity for an experienced Information Technology Specialist II to join our dedicated IT team! This specific role will be supporting our various locations and is located in Fairfax, VA. This is a Full-Time Hybrid role, working 2 days from home and 3 days in the office. PSV offers a comprehensive benefits package: including medical, dental, vision, life, short and long-term disability insurance, 401k plan, holidays, paid time off and a fun work environment. Come join our team! All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with a disability. The IT Specialist II is responsible for installing, modifying and making minor repairs to computer hardware and software systems, and providing technical advice to system...

Tier 2 Help Desk Who we are Platinum Technologies is a Northern Virginia based integrated solutions firm that specializes in Cybersecurity, Cloud and Digital Services to the Public Sector. Our team solves hard problems and helps our Mission Partners achieve their goals. If you are self-motivated, possess demonstrated learning agility, and are passionate about delivering high-quality work products – we want to hear from you. We lead with technical expertise, but that is just the tip of the iceberg – the ‘Why’ matters. At Platinum, we don’t hire people to do a job. We provide professional and leadership development to complement our self-motivated domain experts. Our teammates are dot-connecting leaders that operate in a mutually accountable environment to deliver thought leadership, expert technical analysis, and quality execution for our clients Platinum Technologies currently has an opportunity for a Tier 2 Help Desk to support our Program (DTRA), a growing program with exciting...

About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses. About the role The Data Bridge...

About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses. About the role Rippling is...