2 education jobs found in Washington

The Deskside Technical Support Specialist is responsible for providing desktop and mobile hardware and software support to high-profile end-users. The role involves resolving a wide variety of requests, inquiries, and complaints using extensive technical knowledge of hardware and software.   This individual will serve as the primary IT point of contact, supporting high-touch, high-profile customers, liaising with stakeholders, and driving service excellence through day-to-day actions.   Strong customer service skills, including empathy, clear communication, and prompt issue resolution, are essential, as they directly impact the user experience by fostering trust, reducing downtime, and ensuring that high-profile clients feel supported and valued at every interaction.   The successful candidate will have a strong knowledge of the end-user computing ecosystem and an ability to quickly learn applications and services. A high level of emotional...

The Automation Engineer is responsible for leading the design, implementation, and maintenance of automated and AI based solutions to improve legal workflows. This role requires legal knowledge, technical expertise, and strong communication skills to drive innovation and efficiency. The Automation Engineer will collaborate with practice and business stakeholders to drive initiatives to enhance efficiency and accuracy within the firm. This role also involves continuous monitoring and improvement of automated systems. By staying at the forefront of legal technology trends, this role will spearhead innovative projects that significantly improve legal operations and contribute to the overall success of the organization. About this Role Engage with stakeholders to proactively identify process improvement opportunities, gather requirements, design and deliver solutions that align with customer needs. Review, analyze, and model business processes and information flows to...