Apr 20, 2026
Overview:
Job Purpose The Customer Research team is seeking a qualified candidate to support the Mortgage Technology Product Management organization in advancing customer-centric product strategies. The successful candidate will gain broad exposure to all phases of the product lifecycle — from customer research and market analysis to go-to-market planning and continuous improvement — with a core focus on translating the voice of the customer into actionable insights that drive meaningful improvements to user experience and product adoption. Responsibilities Customer Research & Voice of the Customer (VoC) Design, coordinate, and analyze customer research initiatives — including surveys, interviews, forums, and usability studies — to capture actionable insights. Contribute to the VoC program by ensuring feedback is systematically collected, synthesized, and routed to the appropriate product and strategy teams. Monitor customer sentiment trends and maintain feedback...
Intercontinental Exchange Holdings, Inc.
Jacksonville, FL
Full time