1 customer service jobs found in Boston

The Platform & Automation Senior Engineer is responsible for managing and maintaining enterprise automation platforms, including but not limited to ServiceNow, to ensure efficient and effective operations. This role involves accountability in configuring platforms, implementing new functionalities, maintaining system stability, and ensuring data integrity. The engineer collaborates with various stakeholders to understand their requirements, suggest, define, and create technical solutions, and support ongoing projects and operations. About this role: Engages with stakeholders to gather requirements, design and deliver solutions that align with customer needs. Responsible for system performance and for ensuring high availability, reliability, and optimal performance of automation platforms, including ServiceNow. Responsible for configuring and customizing platform modules, such as Incident, Problem, Change, Asset, and Configuration Management....