Mar 21, 2026
The Front Office Manager's primary role is to ensure high quality service and leadership for the Front of House operations. The individual is responsible for oversight and leadership of the Front Desk team and providing support for all operations. The individual will be well versed in Front Office operations to assist the Agents with guest concerns and overall guest service. The Front Office Manager will also act as a Manager on Duty during some of their shifts. The Front Office Manager will report to the Director of Operations and ultimately the General Manager. ESSENTIAL DUTIES/RESPONSIBILITIES: Responsible for the adherence and enforcement of all Hotel policies and procedures Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff Monitor inventory control and ordering procedures for Front Office and guest supplies Organize and execute all training of Front Desk Agents Oversee Front Desk Agent scheduling and requests...
Charlestowne Hotels
Waterville, ME, USA