2 marketing jobs found

Patient Experience Coordinator JOB SUMMARY The Patient Experience Coordinator is responsible for driving the culture of service excellence within WhidbeyHealth through interaction with providers and staff in a variety of methods which will drive improvement in patient, staff and provider experience. The Patient Experience Coordinator will exemplify the tenets of a Just Culture. This role is the primary contact who will serve as the liaison between WhidbeyHealth and the national patient experience vendor. The Patient Experience Coordinator is also responsible for ensuring the efficient and effective resolution of complaints and grievances; collaborating with internal contacts to assist in complaint/grievance resolution; creates the written response for patient grievances; track, trend and manage complaints and grievances for WhidbeyHealth; and perform investigation, referrals and response documented within WhidbeyHealth’s event reporting system. This person will...

Overview: The Brokerage Coordinator is responsible for supporting the Brokerage department and act as a liaison for Brokerage with vendors, and other NFI departments such as Accounting, IT, Carrier Relations, and Risk Management. This position reports to Brokerage Operations Supervisor. Responsibilities: Effectively on-board new customers including account set-up in the system and working with NFI credit. Maintain NFI Brokerage TMS current with customer information. Streamline processes wherever possible (EDI, Web Services). Ensure proper follow up and management of all loads in coordination with the Brokers. Ensure NFI Brokerage’s back office processes are smooth, efficient, and effectively controlled by gathering needed documents, invoicing customers promptly and accurately, paying carriers promptly and accurately. Coordination and collaboration with other NFI Departments to ensure customer needs are met. Resolve process issues. Produce department reports. Complete...