Dec 19, 2025
Overview:
With an energetic and positive demeanor and an anticipatory service mindset, reservations sales lead agent handles high volume phone calls selling with enthusiasm, process tracking reports, detail downloaded reservations from central reservations while ensuring high customer satisfaction. Assists Reservations Supervisor and Reservations Manager with new hire training, ongoing training, reconciliations and reporting.
Responsibilities:
Answer incoming calls in less than three rings in a professional demeanor following resort quality standards and adhering to the Aspire Reservations Sales Funnel to achieve a 90% or higher score on all sales calls, convert the caller to a booking and generate the highest revenue possible. This includes offering and booking ancillary revenue. Process internal reservations requests, call backs, e-mails and faxes. Input reservations and revisions from direct phone bookings, SynXis (booking engine) and other third-party sites...
Terranea Resorts
Rancho Palos Verdes, CA, USA