17 customer service jobs found

Overview: Hotel Reservation / Call Center Agents  Hotel Reservation / Call Center Agents support our Golden Nugget Hotels and Casinos. This position is centered out of the Golden Nugget Casino and Hotel in Laughlin.   Responsibilities: Answer all incoming calls in a friendly, energetic and efficient manner.  Answer all incoming calls for all Golden Nugget properties.  Provide guests with information concerning the hotel amenities and services.  Obtain the necessary information from guest and utilize Casino Marketing Place (CMP) and Lodging Management System (LMS) to input reservations.  Suggest relevant upsells and convert calls into reservations. Effective in following and achieving department sales goals.   Knowledgeable on options offered by the hotels and upsell those options. Willing to learn as options change.      Qualifications: The ideal candidate will have at least one (1) year of experience in a customer service setting, hotel/resort...

Overview: It is the responsibility of the Utility Porter employee to maintain the cleanliness of all public areas and back of the house areas to the highest standards of excellence. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).    Responsibilities: Sweep, vacuum, mop, wash and clean all debris from floor. Clean and sanitize all sinks, toilets and urinals using various chemicals as directed. Pick up any trash from the receptacles and/or off the floor and dispose of it properly. Pick up and dispose of properly all empty beer bottles and glasses. Clean, empty and wipe all ashtrays and replace missing ones. Clean slot machines, carousels and stools. Clean all gaming tables and chairs. Take care of all blood borne calls, broken glass and/or wet/dry spills immediately. Clean, set up and strip and...

Overview: To park and retrieve guest vehicles while performing a high level of customer service.   Responsibilities: Adhere to all policies and procedures of the Valet Parking Department Provide positive service standards including but not limited to courtesy, sincerity and enthusiasm to all guests and patrons of the hotel Park and retrieve all guests and patrons cars using care and caution at all times, following all departmental rules and regulations as well as driving safety rules Maintain a clean and safe working area Assist with bells as needed Write claim tickets for guests vehicles being parked as specified in departmental  rules Perform duties of traffic control and monitoring driveway lanes to efficiently park and retrieve guests’ vehicles Perform other duties and responsibilities as requested. Open and close car doors for all guests Assist guest with unloading or loading luggage when necessary Answer guest inquiries about hotel facilities and general...

Overview: Deal assigned game(s) accurately and productively.  Offer exceptional customer service to all guests.  Maintain detailed knowledge of property events.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Maintain a thorough understanding of and execute the rules and procedures for each game dealt. Maintain a thorough understanding of and execute all Dealer policies and procedures. Deal assigned game(s) accurately and productively. Maintain a detailed knowledge of upcoming casino events. Communicate with guests, supervisors and managers. Greet and interact with guests in a professional, welcoming and attentive manner. Ensure all laws, regulations, MICS and company/departmental policies are followed on assigned game. Identify cheating techniques on assigned game in a...

Overview: Craps Dealer  As a Craps Dealer, you will play a pivotal role in creating an exciting and enjoyable gaming experience for our guests. If you have a passion for casino games, exceptional customer service skills, and are proficient in dealing Craps, we invite you to apply for this exciting opportunity.    Responsibilities: Conduct Craps games in accordance with casino policies and procedures while ensuring fair play and integrity of the game.  Conduct Craps games in accordance with casino policies and procedures.  Assist players with understanding game rules and betting options with exceptional customer service.  Accurately calculate and distribute payouts to winning players; Collect losing bets and maintain an accurate count of chips.  Keep a vigilant eye on game security and report any suspicious activities.  Collaborate with casino security to ensure a safe gaming environment.  Manage challenging situations with grace and composure....

Overview: The primary responsibility of the Housekeeping Supervisor is to supervise housekeeping employees, assign workload, inspect rooming areas and enforcement of all department and company policy and procedures. This position also exhibits a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).    Responsibilities: Supervision of housekeeping employees. Conduct multiple physical inspections of hotel rooms, suites, guest common areas and employee areas. Assist hotel guest with inquires and or problem resolution. Maintain department and company rules and regulations and insure prompt and fair enforcement. Evaluate employee’s performance and make recommendations. Provides subordinates with guidance and information to ensure productivity is efficient and effective. Maintain departmental rules and procedures as approved by the...

Overview: It is the responsibility of the Casino Porter employee to maintain the cleanliness of all public areas to the highest standards of excellence. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity). Responsibilities: Sweep, vacuum, mop, wash and clean all debris from floor. Clean and sanitize all sinks, toilets and urinals using various chemicals as directed. Clean and empty trash receptacles, push and pull 50lbs. or more trash bins. Pick up and dispose of properly all empty beer bottles and glasses. Clean, empty and wipe all ashtrays and replace missing ones. Clean slot machines, carousels and stools. Clean all gaming tables and chairs. Take care of all blood borne calls, broken glass and/or wet/dry spills immediately. Signing in and out for keys, radios and equipment on a daily basis and...

Overview: Deal assigned game(s) accurately and productively.  Offer exceptional customer service to all guests.  Maintain detailed knowledge of property events. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Maintain a thorough understanding of and execute the rules and procedures for each game dealt. Maintain a thorough understanding of and execute all Dealer policies and procedures. Deal assigned game(s) accurately and productively. Maintain a detailed knowledge of upcoming casino events. Communicate with guests, supervisors and managers. Greet and interact with guests in a professional, welcoming and attentive manner. Ensure all laws, regulations, MICS and company/departmental policies are followed on assigned game. Identify cheating techniques on assigned game in a...

Overview: It is the responsibility of the Valet Attendant to park and retrieve guest vehicles while performing a high level of customer service.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Adhere to all policies and procedures of the Valet Parking Department. Provide positive service standards including but not limited to courtesy, sincerity and enthusiasm to all guests and patrons of the hotel. Park and retrieve all guests and patrons cars using care and caution at all times, following all departmental rules and regulations as well as driving safety rules. Maintain a clean and safe working area. Assist Bell & Door employees as needed. Write claim tickets for guests vehicles being parked as specified in departmental rules. Perform duties of traffic control and...

Overview: It is the responsibility of the Ticket Cashier to sell tickets, handle money, process credit card sales for Golden Nugget nationwide, book tours/concierge services, cabana/pool rentals, spa & salon services, and any other on-property reservations. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Sell Showroom reservations for all Golden Nugget properties. Sell Tours/Concierge services and coordinate for guests. Answering of phones and processing phone reservations. Communication with Casino Marketing to ensure list of Casino Complimentary guests and special billing requests in addition to logging and filing of all reservations received through Food & Beverage office, Sales office and Executives. Sell, manage and communicate with Pool Manager in regards to Cabana...

Overview: Supervise a section of the casino floor of typically one to six table games.  Responsible for supervising dealer’s in assigned section.  Works with and accepts general guidance and direction from the Team Lead, Casino Shift Manager, and/or the Casino Manager on duty.  Deal assigned game(s) accurately and productively.  Offer exceptional customer service to all guests.  Maintain detailed knowledge of property events. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Continually monitor activity on all table games in assigned section; ensure that game integrity is upheld. Maintain a thorough understanding of the rules and procedures for each game offered in assigned section. Maintain a thorough understanding of all Dealer and Casino Floor Supervisor SOPs. Maintain a detailed...

Overview: Supervise and coordinate with employees from the hotel division, audits and maintenance of ancillary revenue and equipment, as well as completing assigned projects. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).    Responsibilities: Assist with employees from the hotel division with company issued devices and software. Oversee daily ancillary operations; guest service emails, service options, credit card authorizations, hiring process, etc. Handle guest/employee calls or text messages. Inventory and quality assurance on all ancillary equipment/software (HotSOS, Microsoft 365, KeyWatcher, Zingle, Formstacks, React Mobile, Company Mobile Devices, etc.). Quality assurance on guest and employee websites. Compile reports requested by management. Ability to meet or exceed company customer...

Overview: It is the responsibility of the Lifeguard to properly supervise all swimming areas to ensure guest safety at all times. Lifeguards will be expected to maintain a professional attitude and assist guests with general questions regarding the pool and the Golden Nugget property. Lifeguards will additionally be expected to help maintain the general cleanliness of the Pool area and assist the Pool Operations team with day to day tasks. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Responsible for assisting with welcoming guests to the pool as well as monitoring guest items to ensure departmental policies and procedures are upheld. Must have an outgoing / can do attitude. Must be able to lift 50lbs repeatedly throughout an 8-10 hour shift, while working in temps ranging from 40 – 120...

Overview: Manages all aspects of direct marketing operations and database analysis. Functions as primary database expert for targeting the right customer segments with motivating offers that profitably change consumer behavior. Assists in developing database marketing strategies in conjunction with property Marketing team to ensure effective program results. Works with upper management in developing and maintaining policies, procedures and standards relating to database management and monitors transaction activity. Interprets results of new segmentation, including tests and controls and presents recommendations to enhance marketing program results. Provides recommendations that introduce new opportunities for revenue generation and cost reduction. Ensures accuracy and integrity of all offers, customer lists and customer records.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values...

Overview: Regionally Manager all aspects of direct marketing operations and database analysis. Functions as primary database expert for targeting the right customer segments with motivating offers that profitably change consumer behavior. Assists in developing database marketing strategies in conjunction with property Marketing team to ensure effective program results. Works with upper management in developing and maintaining policies, procedures and standards relating to database management and monitors transaction activity. Interprets results of new segmentation, including tests and controls and presents recommendations to enhance marketing program results. Provides recommendations that introduce new opportunities for revenue generation and cost reduction. Ensures accuracy and integrity of all offers, customer lists and customer records.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core...

Overview: To service all customers and guests of the Golden Nugget Spa and Salon to the highest possible standards of guest service. To maintain the highest possible cleanliness standards, while also delivering personalized guest experience. To establish guest ownership in resolving guest challenges in delivering stellar guest service.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Know, understand, and adhere to the policies, procedures, and SOP’s of the Corporation and Spa Operations Department. Provide a positive guest service experience to each guest including but not limited to courtesy, sincerity and enthusiasm to all guests of the Golden Nugget Spa and Salon. Schedule appointments for Spa and Salon services, taking into consideration the timing of the services and the best practice...

Overview: The primary responsibility of the Hotel Operations Administrator will support assigned unit operations administratively under the direction of its corresponding department head with a focus on ensuring that sufficient labor resources are aligned in an efficient and consistent basis to accommodate daily, weekly and monthly operational needs to service the Housekeeping and Public Area Departments (PAD) by assisting with the assignment of employees and updating schedules. Providing these services in an effective and efficient manner will ensure that operations are maintained. In addition, this position may assist with similar duties within the Hotel Division. Responsibilities: • Answer multi-phone lines. • Responsible for scheduling all Housekeeping employees. • Tracks time off and payroll hours.  • Strong attention to detail; superior work prioritization and multi-tasking abilities. • Maintains comprehensive departmental personnel records for Housekeeping...