4 jobs found in Cripple Creek, CO

Overview: The Front Desk supervisor is responsible for welcoming guests to the property and providing memorable service, and to oversee daily Front Office and Hotel operations to ensure guests receive a standard of superior service at the Golden Nugget.  Responsibilities: Perform all duties of a Guest Service Representative, VIP Reservationist, and PABX Attendant as well as knowledgeable of key control as needed  Assist in progressive training and discipline of all Guest Services staff  Interact effectively with all other departments, especially regarding accounting procedures  Receive guest complaints and ensure that they are satisfied and/or compensated; follow up with proper departments/employees involved  Attend any specialized or cross training deemed necessary by upper management  Assist Hotel Manager in writing/implementing new policies and procedures  Oversee daily occupancy levels to ensure the highest yield from rooms available  Perform other...

Overview: The Casino Host - Can earn up to an additional 3K per quarter in incentive Bonus  The Casino Host is responsible for creating a personalized and memorable experience for Golden Nugget players. This role focuses on building strong guest relationships, driving player loyalty, and supporting casino revenue through exceptional service, timely communication, and proactive engagement with new and existing guests.   Responsibilities: Guest Service & Relationship Management Provide exceptional, high-touch service to casino guests, ensuring a welcoming and engaging experience. Build and maintain long-term relationships with players to encourage loyalty and repeat visits. Respond promptly to guest inquiries, concerns, and requests, resolving issues with professionalism and courtesy. Greet guests on the casino floor, ensuring they receive personalized attention. Player Development Identify, contact, and cultivate relationships with new and inactive players...

Overview: Golden Nugget Front Desk Agent - Night Auditor A Front Desk Night Auditor is responsible for balancing and auditing all hotel revenue transactions from the day's activities. This position ensures the accuracy of guest accounts, reconciles daily financial reports, and provides exceptional guest service during the overnight hours.  The Night Auditor serves as the main point of contact for guests after hours and ensures the safety and security of the property.   Responsibilities: Balance and audit all daily guest charges and hotel revenues. Prepare and distribute accurate end of day reports for management and accounting. Verify that all departments have properly closed out their daily transaction. Reconcile and post charges to guest accounts; correct any discrepancies found during the audit process. Process guest check ins, check-outs, reservations, and room assignments. Answer phones, respond to guest inquires, and resolve any issues or complaints...

Overview: It is the responsibility of the Casino Marketing Coordinator to follow and carry out the requests of the Casino Host/Player Development Executive to create a memorable trip for our casino guests.      Responsibilities: Process reservations for hotel, limo, show, cabana, golf, restaurant, amenity, etc. Update and send daily Limo, Room Food Beverage/Room Food Limited, & VIP reports  Post outside show charges onto guests folios  Assist Casino Host/ Player Development Executive via email and phone throughout the day with various requests for casino guests  Interact with various departments Box office, VIP, Room Service, etc.  Perform other duties and responsibilities as requested        Qualifications: Excellent customer service skills required  Availability to work varied shifts including nights, holidays, and weekends Analytical, problem solving, administrative, multi-tasking, organization and prioritization skill Ability to work...