6 jobs found in Cripple Creek

Overview: VIP Hospitality Host can earn up to an addiional $2K quarterly with Performance Based Bonus.    Generate a customer awareness of the 24KT Club member program as well as any upcoming special events, promotions, and specifically VIP events.  Builds close relationships with VIP and hosted-level customers through personal contact by phone and in-person with the goal of generating additional and profitable gaming revenues.  Meet and greet customers at the Casino Host desk, on the casino floor, the hotel front desk, at special events and during promotions.  Candidates must possess a truly exceptional and unwavering commitment to providing the best possible customer experience for our best casino guests.  Responsibilities: Under the direction of the Director of Marketing the Hospitality Hosts will coordinate coding of players to casino hosts per established business rules to ensure that host team is focused on assigned players. Additionally, the Hospitality Hosts...

Overview: Golden Nugget Front Desk Agent  A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino.     Responsibilities:   Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.   Register arriving guests by completing appropriate paperwork and obtaining proper payment information.    Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies.   Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel.   Print and process routine reports and may assist in the training of new departmental employees.   Promote positive public/employee relations at all times.  Uphold guest relations in a positive manner; refers guest to...

Overview: The Craps Dealer is responsible for providing exceptional guest service while dealing an accurate, friendly, and efficient game of Craps according to Golden Nugget procedures and gaming regulations. This position requires strong mathematical skills, attention to detail, professionalism, and the ability to create an engaging and welcoming environment for all guests.   Responsibilities: Deal Craps in accordance with Golden Nugget procedures and state gaming regulations. Maintain game pace that is efficient, accurate, and enjoyable for players. Ensure all payouts, collections, and buy-ins are handled correctly and in compliance with internal controls. Engage guests in a friendly, upbeat, and professional manner to enhance their gaming experience. Monitor game activity and immediately report suspicious behavior or potential cheating to supervisors. Protect company assets by following table game protection techniques and maintaining game integrity at all times....

Overview: The Casino Host - Can earn up to an additional 3K per quarter in incentive Bonus  The Casino Host is responsible for creating a personalized and memorable experience for Golden Nugget players. This role focuses on building strong guest relationships, driving player loyalty, and supporting casino revenue through exceptional service, timely communication, and proactive engagement with new and existing guests.   Responsibilities: Guest Service & Relationship Management Provide exceptional, high-touch service to casino guests, ensuring a welcoming and engaging experience. Build and maintain long-term relationships with players to encourage loyalty and repeat visits. Respond promptly to guest inquiries, concerns, and requests, resolving issues with professionalism and courtesy. Greet guests on the casino floor, ensuring they receive personalized attention. Player Development Identify, contact, and cultivate relationships with new and inactive players...

Overview: Golden Nugget Front Desk Agent - Night Auditor A Front Desk Night Auditor is responsible for balancing and auditing all hotel revenue transactions from the day's activities. This position ensures the accuracy of guest accounts, reconciles daily financial reports, and provides exceptional guest service during the overnight hours.  The Night Auditor serves as the main point of contact for guests after hours and ensures the safety and security of the property.   Responsibilities: Balance and audit all daily guest charges and hotel revenues. Prepare and distribute accurate end of day reports for management and accounting. Verify that all departments have properly closed out their daily transaction. Reconcile and post charges to guest accounts; correct any discrepancies found during the audit process. Process guest check ins, check-outs, reservations, and room assignments. Answer phones, respond to guest inquires, and resolve any issues or complaints...

Overview: It is the responsibility of the Casino Marketing Coordinator to follow and carry out the requests of the Casino Host/Player Development Executive to create a memorable trip for our casino guests.      Responsibilities: Process reservations for hotel, limo, show, cabana, golf, restaurant, amenity, etc. Update and send daily Limo, Room Food Beverage/Room Food Limited, & VIP reports  Post outside show charges onto guests folios  Assist Casino Host/ Player Development Executive via email and phone throughout the day with various requests for casino guests  Interact with various departments Box office, VIP, Room Service, etc.  Perform other duties and responsibilities as requested        Qualifications: Excellent customer service skills required  Availability to work varied shifts including nights, holidays, and weekends Analytical, problem solving, administrative, multi-tasking, organization and prioritization skill Ability to work...