3 patient navigator jobs found

Overview: The Associate is responsible for registering and ordering laboratory testing procedures from multiple locations, creating accounts, obtaining and verifying demographic and insurance information, and interpreting physician laboratory orders. This Associate obtains and verifies that requisitions and specimens include adequate information for patient identity, payment and diagnosis. This person determines specimen adequacy for testing. The training insures the skills required for proper specimen collection, handling and processing. A Laboratory Client Services Associate demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant and the commitment to Extraordinary Care for Every Generation. Responsibilities: Provides excellent Customer Service: Promote a positive first impression. Answer customer questions related to admissions,...

Medical Reception Supervisor POSITION DESCRIPTION: Responsible for overseeing the Medical Records and Medical Reception staff and other specified areas of the office in collaboration with office leadership and the Practice Manager. This includes accountability for efficient patient/workflow, customer satisfaction, staff satisfaction, productivity and achievement of operational goals as defined by practice leadership. ESSENTIAL JOB FUNCTIONS: 1. Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer-responsive procedures and operations. 2. Serves as a resource to patients and reception office staff; provides direction for the reception team (Receptionists, Medical Records). Is approachable and welcomes opportunity to provide feedback to staff and problem resolution to patients. 3. Develops and distributes daily assignments for assigned Reception staff. 4. Assists with...

EHR Clinical Analyst I - Onsite in Ann Arbor, MI POSITION DESCRIPTION: The EHR Analyst I’s primary job responsibilities are to train IHA staff and resolve customer tickets. The EHR Analyst I is also an ambassador of the EHR system to end-users and provides information about workflows, processes and system functionality. Other key responsibilities include creating and updating training materials, conducting site visits, performing chart corrections, and providing go-live support. ESSENTIAL JOB FUNCTIONS: Serves as a liaison between staff and IT professionals to facilitate a common understanding of the clinical standards and process improvement activities across multidisciplinary teams, throughout the lifecycle of clinical systems implementations and maintenance activities. Follows established processes and mechanisms that obtain and respond to clinician feedback. Ensures organizational needs are adequately addressed, business objectives are represented...